Shipping policy

Items are shipping from the Doncaster, South Yorkshire, England Our cut off time is midday UK time, but we sometimes can be posting orders after that time, and occasion a day late as we are just two people.

UK Shipping Rates:

UK Orders under " EXPRESS " shipping is shipped via DPD next day service. It should be next day but it is not for certain

We offer Royal Mail Next Business Day by 1pm, that is the service name and it should be there next day but Royal Mail do not hold themselves accountable nor can we if they do not if arrives late.

US / CA  Shipping Rates:

 

Shipping to the US & Canada are determined by the items and your location and price is show at checkout plus speeds ranging from 4 days to 2 day shipping. ( Out of Area maybe longer )
We offer shop to a Fedex location which if you opt for that option we select the closest Fedex location to your address you provide, which could be a Fedex shop, Walgreens or a host of other stores. 
You may divert to a Fedex location for your to collect if you are not going to be home via Fedex.com.
Customers who live in an Fedex area CAT B which we do not know until shipments arranged items will be shipped to a Fedex location, due to the high surcharge we would encounter


Armed Forces & Guam:

Standard Shipping Only with Royal Mail / USPS  $17.00 upto $200 in order value.
US Armed forces it is better to have shipped to a family / friend residential address than forward on to you than our Armed Forces service. 

Other location:

We ship worldwide and shipping options vary:
Standard shipping is Royal Mail who then pass over to the state / country carrier so the main postal company in your country. 
Express shipping is Fedex or UPS or will be stated as either. 



Orders are shipped once payment has been cleared via our payment partner ( Debit /Credit cards , Paypal, Clearpay / Afterpay or Klarna ) Depending on your payment method.
Please note  (Clearpay / Afterpay or Klarna ) may not be available in all regions



All times provided at approximate time set by shipping companies themselves. If the item is delayed "BOUJEEPEOPLE.COM" hold no responsibility as the shipping companies do not hold themselves responsible for the their own delay.




We aim to dispatch items with 1 working day ( Monday to Friday ) and tracking provided by email for all shipment by BOUJEEPEOPLE.COM when the item is dispatched the parcel company may also email/text you as well as well as Shipstation. 


UK ORDERS 



Orders under £60 are not eligible for free shipping and may pick your shipping option at the checkout. Order over £60.00 are available for free shipping. But other shipping options are at checkout.

We may change the shipping provider when item can not be accepted with the shipping company. This may be due to size weight, size or your location. We dispatched 98% of our orders with the shipping company stated at checkout. Just some times orders can not be delivered by certain companies for many reason for what we do not know. The default method of shipping would be Royal Mail Tracked

Please note orders placed on Fridays after 1pm GMT will be dispatched Monday as our partners do not operate on Saturday collections from our warehouse.




Shipping Upgrades For UK Orders At The Checkout:

Royal Mail Tracked 24 & 48 service is a fully tracked service operating 100% coverage of the UK. Royal Mail aim to deliver next day on 24 service and 2 working days on 48 service.

Royal Mail 24 & 48 delivery Monday to Saturday ( Excluding public holidays )

UPS / Fedex Next Day Delivery delivered to your address. This service covers approx 90% of the UK mainland. These do not cover highlands of Scotland, Northern Ireland or parts of the British Isle. Operating Monday to Friday.

UPS ACCESS POINT. This service is a 1/2 day but you will be required to collect from the access point. We ship to your local access point where you must collect within 5 days. UPS will inform you when it has been delivered and where to collect from with information you need.

Please find your local access point and other information from UPS on their site link below

https://www.ups.com/gb/en/services/individual-shipper/ups-access-point-deliveries.page

Items held at a Post Office / UPS Fedex location will be considered by BOUJEEPEOPLE.COM as delivered and we hold no responsible to issue a refund if not collected. Post Office / UPS Fedex locations hold items for 5 days.

Item not collected from Post office UPS/ Fedex locations will not be eligible for any refunds. A lot of the time items are treated as not wanted and destroyed by the parcel company. Even if retuned back to us we have to pay for the return shipping, the hold time fees.

 

 

International Shipments:

Tracking is provided on all international shipments via email from BOUJEEPEOPLE.COM and from the shipping company via their email or text system. 

Shipping rates and delivery times are quoted at the checkout


Orders thats are shipped with Fedex.

Fedex will contact you with shipping updates. Plus via Fedex.com you may be able to redirect your parcel, hold at a Fedex parcel shops and rearrange a delivery date best to suit you, these options are for certain areas within the US Mexico and Canada and are between yourself and Fedex NOT BOUJEEPEOPLE.COM you will be notify by Fedex if available. BOUJEEPEOPLE.COM are responsible to have the order dispatched too the address provided unless selected to Fedex location, any changes you the customer makes BOUJEEPEOPLE.COM hold no responsibility and will be considered as item delivered at point any changes are made by the customer. 

Once an item has had an attempted delivered by the shipping company BOUJEEPEOPLE.COM consider the item as delivered and the responsibility is down to the customer to collect or make there own arrangement with the parcel company. 

 

Item not collected from Post office or Fedex locations will not be eligible for any refunds. A lot of the time items are treated as not wanted and destroyed by the parcel company. Even if retuned back too us we have to pay for the return shipping, the hold time and if coming from outside the UK 20% import taxes and handling. 

US Armed Forces:

WE DO NOT RECOMMEND but we can ship to US Armed Forces but it will be shipped with Royal Mail who pass onto USPS who pass to the Armed Forces. We estimate shipping 2/4 weeks to reach USPS then for them to forward on the Armed Forces. We do not recommend this service.  PLEASE SEE BELOW


We RECOMMEND for US Armed Forces customers to enter into in the shipping page a US residential or business address within the US then BOUJEEPEOPLE.COM can ship with Fedex than you may arrange your own shipping Too be forward onwards to Armed Forces. For US ARMED FORCES, many counties have import taxes so better shipping into US first the organise your own shipment to ARMED FORCES. 



 Shipments to Middle East and Asia:

 

Time vary if shipped EMS per your countries state own parcel company, all times are shown at the checkout shipping page. 

Item not collected from Post office or Fedex locations will not be eligible for any refunds. Most of the time items are treated as not wanted and destroyed by the parcel company. Even if retuned back to us we have to pay for the return shipping, the hold time and if coming from outside the UK 20% import taxes and handling and storage cost. 

 EU Shipments

 Fedex Express 1/3 Working Days 

Fedex Eco Takes 3/5 Working Days. 

UPS Takes 4/7 Working Days

EMS / GLS stated times are checkout. 

UPS Access Point 4/7 Working Days ) Please find your local access point by copying the link below

https://www.ups.com/gb/en/services/individual-shipper/ups-access-point-deliveries.page

Items held at a UPS location will be considered by BOUJEEPEOPLE.COM as delivered and we hold no responsible once delivered it is down to the custmour to collect there order  BOUJEEPEOPLE.COM is not responsible to issue a refund if not collected.

UPS locations hold items for 5 days you may be able to change via UPS.COM 

Item not collected from Post office or UPS locations will not be eligible for any refunds. A lot of the time items are treated as not wanted and destroyed by the parcel company. Even if retuned back too us we have to pay for the return shipping, the hold time and if coming from outside the UK 20% import taxes and handling. 

 Australia and New Zealand Shipments:

Fedex Express 5/7 Days 

AUS POST EMS 7/14 Days 

New Zealand Post EMS 7/14 Days 

Item not collected from Post office or Fedex locations will not be eligible for any refunds. A lot of the time items are treated as not wanted and destroyed by the parcel company. Even if retuned back to us we have to pay for the return shipping, the hold time and if coming from outside the UK 20% import taxes and handling. 

Other Locations :

Te checkout states the shipping companies times and prices per your country.

If your country does not use FEDEX, UPS, it will be ROYAL MAIL who pass on to your state run parcel company. Shipping times vary between 1 to 4 weeks this is why we use FEDEX, UPS, DPD, PARCEL FORCE where possible.  

Some places " BOUJEEPEOPLE.COM " do not ship too and no exceptions, this may be due to high shipping cost, no shipping available into the country, long custom time frame, or high level of fraud.

 

Once item has been attempted delivery " BOUJEEPEOPLE.COM " hold no responsibility for the item, the sole responsibility is down to the buyer to obtain the item from post office / parcel store / access point or organise the redelivery themselves via the shipping company with the tracking number which is provided via email.

 

If you do not receive a tracking number or lose the tracking number please email or message us via the chat feature and we are happy to relocation your tracking number all you need is your number which can be found via the confirmation email.