FAQs
Q: ARE YOUR GOODS AUTHENTIC?
A: Everything we sell is checked for authenticity before we upload it to our online store, therefore you can shop with confidence that the goods you are buying are guaranteed to be authentic. We have years of experience on Ebay, DEPOP, GRAILED and top 1000s seller worldwide on Vestiaire Collective
Q: HOW OFTEN DO YOU GET NEW PRODUCTS?
A: We drop new products EVERY WEEK or near enough everyday so make sure stay tuned to our Instagram ( @BOUJEEPEOPLE) for stock updates and to check back on our site regularly.
Q: WHAT IS THE CONDITION OF YOUR GOODS?
A: We stock 99% new with tags goods. They are old stock we have stopped from going to landfill or being destroyed. Some tags may be missing or a slight mark which will be stated in the description.
Q: HOW LONG DOES SHIPPING TAKE?
A: Depend on your location in the world. Please see shipping policy for more details.
Q: DO YOU SHIP INTERNATIONALLY? WHAT IS THE SHIPPING RATE?
A: Yes, we ship to most countries. The shipping rate is provided at checkout once you input your country. Shipping is determined per weight of items but more cost effective more you buy. Please see shipping policy for more details.
Q: WHAT COMPANY DO YOU SHIP YOUR ITEMS WITH? HOW CAN I TRACK?
A: We ship with FEDEX, UPS, Royal Mail DPD and Parcel Force. We email you tracking information as soon as your item is shipped or alternatively, you can log in to your account on our site to check the tracking and carrier we shipped with. Also the shipping company will email or text you as well. Please see shipping policy for more details
Q: CAN I RETURN MY ITEM?
A: Yes, you can return the item within 30 days of receiving it. Refunds are only for costs for good not shipping. Buyer is responsible to tracked and insured returning shipping and must notify us before returning. Please see return policy for more details.
Q: HOW DO I CHECK PRICES ONLINE IN OTHER CURRENCIES?
A: We have currency conversion on the website you can use to browse our site in selected currency. Option on mobile version will be found in the menu and the option on desktop version will be next to the account button in the top right corner. You can purchase on our website using Paypal so you can pay with any currency and bank on our store. If your local currency isn't on our site please contact us so we can add it to the site. We accept most major currencies.
Q: DO YOU HAVE A PHYSICAL STORE?
A: We currently do not have a physical store. This is to allow us to keep our prices low and able to access for customers all around the world.
