Returning your order?
Want to return an item?
Of course you can, as long as they are in a brand new condition with tags in tact and not part of the excluded product categories (see below). Please note that by purchasing an item, you are also agreeing to our Returns Policy which includes all of the below.
There is a 5% re stock fee own UK orders if you return via out label or your on method.
UK CUSTOMERS RETURN ONLY :
1. PRE PAID RETURN LABEL
- Please use the link below to obtain our return label to the post office. The return label costs £5 and will be deducted from your refund.
- Please keep the receipt provided by the Post Office as that is your proof that your order was sent back to us.
- Please make sure of this as it is your responsibility to ensure the order's return.
- To proceed, you will need to have an account with our store which is easy to set up. Please copy and paste the link below into your browser.
- You will need your email address which you used to order and the order number (4 digits starting with a # on your order confirmation).
- Click the link below to start a return.
Link:
https://account.houseofhuntington.com
NON-UK RETURNS:
- All Rest Of The World (ROW) returns are charged at pre-paid rate. The amount will appear when you process the return through the portal (link below). Simply drop the parcel off at your nearest DHL service point.
- You have 14 days from receipt of the order to return the item back to us for a refund.
- Please allow up to 7 days for returned items to be processed as they have to go through quality control first.
- To start the return process in the returns portal please add # at the beginning of your order number using the link below
Link:
https://web.global-e.com/
NON UK RETURN PRICES:
*PLEASE NOTE* RETURN SHIPPING IS DHL (TAKES 1/2 DAYS) SO IT IS PRICEY SO WE STRONGLY ENCOURAGE YOU TO BE CONFIDENT WITH YOUR PURCHASE. OUR ADVICE IS TO ENSURE YOU ARE DEFINITELY GETTING THE SIZE YOU WANT TO ORDER. UNLIKE OTHER RETAILERS, YOU WILL GET SWIFT RESPONSES FROM US SO ASK US AS MANY QUESTIONS AS YOU NEED. FOR EXAMPLE, ANY MEASUREMENTS YOU MAY REQUIRE, PHOTOS OF THE ITEM AT HAND, OR ANY INFORMATION TO SAVE YOU THE MONEY AND HASSLE FROM RETURNING YOUR ORDER.
Andorra, Austria, Belgium, Croatia, Estonia, France, Germany, Greece, Italy, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Portugal, San Marino, Slovak, Slovenia, Spain = 26.50 EUR
Australia = $50
Canada = $45
China = 220 CNY
Croatia = CZK 65
Cyprus & Malta = 50 EUR
Denmark = DKK 235
Finland = EUR 30
Hong Kong = $230
Israel = 120 ILS
Japan = JPY 4000
New Zealand = $65
Norway = NOR 500
Poland = PLZ 100
Singapore = $45
Sweden = SEK 330
Switzerland & Liechtenstein = CHF 26
South Korea = KRW 33,000
USA = $35
What happens after I've returned my item and when will I get my refund?
Once items are retuned, they are inspected by us two, the same people who checked the items before packing and dispatching them as we handle all aspects of this store. After checking if the condition is sellable and the return procedures complies with our terms and conditions, a refund will be issued within 7 Days of the order's return to us. You will be notified by email of the refund. The payment can take up to 5 working days (depends on your payment method).
Which product categories are excluded from your return policy?
*The following product categories can only be returned if unopened, unused and have original seals intact. If a hygiene sticker/seal was in place then that has to be in tact. This is due to hygiene and does not affect your consumer rights. Categories are as follows:
- Earrings
- Swimsuits
- Bikini bottoms
- Knickers and thongs
- Bedding
- All beauty products
