Alexander McQueen Black Alex Tread Slick Hi Sneaker Boots

US customers can now pay duty (4%) and tariff (10%) directly at checkout. This ensures smooth, hassle-free delivery with no delays or hidden fees.

Orders are shipped via FedEx and typically arrive within 4–5 days. Express shipping is also available.

Below £75 = £16

£75 to £120 = £13

£120 to £150 = £10

£150+ = £0

Our valued European Union and EEA customers now pay all applicable import taxes at checkout, ensuring smooth delivery via FedEx or UPS with no additional fees.

VAT is charged at your country’s local rate.

The price you see at checkout is the final price—our promise to you.

Orders are shipped via FedEx and typically arrive within 4–5 days. Express shipping is also available.

£0 to £100 = £15

£100+ = £0

All duties and taxes are collected at checkout, so your package is delivered by FedEx or UPS without delays or additional fees on arrival.

The price you pay at checkout is final—our promise to you.

Easy returen via our automated returns portal for all orders. 

UK = £6 Or Exchange and credit note return fee is £0

France, Germany, Ireland, Netherland, Spain, Sweeden = £20 Or Exchange and credit note return fee is £10

Rest of EU = £20 Or Exchange and credit note return fee is £10

Australia = £20 Or Exchange and credit note return fee is £10

Canada = £22 Or Exchange and credit note return fee is £10

China = £20 Or Exchange and credit note return fee is £12

Cyprus & Malta = £25 Or Exchange and credit note return fee is £10

Finland & Greece = £20 Or Exchange and credit note return fee is £10

Hong Kong = £20 Or Exchange and credit note return fee is £12

Israel = £20 Or Exchange and credit note return fee is £12

Japan = £20 Or Exchange and credit note return fee is £12

New Zealand = £20 Or Exchange and credit note return fee is £10

Norway = £20 Or Exchange and credit note return fee is £10

Singapore = £20 Or Exchange and credit note return fee is £10

Switzerland & Liechtenstein = £25 Or Exchange and credit note return fee is £15

South Korea = £20 Or Exchange and credit note return fee is £12

USA = £20 Or Exchange and credit note return fee is £10

Singapore = £18

Switzerland & Liechtenstein = £14

South Korea = £18

USA = £17

What happens after I've returned my item and when will I get my refund?

Once items are retuned, they are inspected by us two, the same people who checked the items before packing and dispatching them as we handle all aspects of this store. After checking if the condition is sellable and the return procedures complies with our terms and conditions, a refund will be issued within 7 Days of the order's return to us. You will be notified by email of the refund. The payment can take up to 5 working days (depends on your payment method).

Which product categories are excluded from your return policy?

*The following product categories can only be returned if unopened, unused and have original seals intact. If a hygiene sticker/seal was in place then that has to be in tact. This is due to hygiene and does not affect your consumer rights. Categories are as follows:

• Earrings
• Swimsuits
• Bikini bottoms
• Knickers and thongs
• Bedding
• All beauty products