Shipping Information

All orders are dispatched from Doncaster, South Yorkshire, England.

We aim to dispatch orders within 1 working day, Monday to Friday. Orders placed after our daily dispatch cut-off, at weekends or on UK Bank Holidays will normally be dispatched on the next working day.

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout. The delivery company may also contact you directly by email or text with delivery updates.

Delivery times shown at checkout are estimates provided by the relevant carrier and are not guaranteed delivery dates. Delays can occasionally occur due to customs processing, weather, carrier disruption or other circumstances outside our control.

If your order appears to be significantly delayed or lost in transit, please contact us and we will investigate this with the delivery company.

UK Delivery

Orders of £100 or more qualify for free standard UK delivery.

For orders below £100, the available delivery methods and prices will be displayed at checkout.

Our standard UK delivery service is normally Royal Mail Tracked 48, with faster delivery options available where applicable.

We also use carriers including Royal Mail, DPD, FedEx and UPS depending on the delivery service selected, parcel size, weight and destination.

We dispatch the vast majority of orders using the delivery company selected at checkout. Occasionally we may need to use an alternative equivalent tracked service if the selected carrier cannot accept the parcel because of its size, weight, destination or another operational restriction.

International Delivery

We ship to customers around the world.

The shipping methods, prices and estimated delivery times available for your destination will be shown at checkout.

Depending on the destination, orders may be shipped using Royal Mail, DHL, FedEx or another tracked international delivery service.

All international orders are sent using a tracked service where tracking is available for the selected delivery method.

Duties and Taxes

Duties and taxes vary depending on the destination.

For destinations where duties and taxes are collected by House of Huntington at checkout, your order is shipped DDP (Delivered Duty Paid). This means the applicable import duties and taxes have been paid before delivery and you should not normally be asked to pay those same charges again when your parcel arrives.

For other destinations, duties and taxes may not be collected by us at checkout.

Where duties or taxes have not been collected at checkout, any import duties, local taxes, customs charges or carrier handling fees imposed by the destination country are the responsibility of the recipient.

Your checkout will show the pricing and tax treatment applicable to your destination before you complete your order.

Please note that customs rules, tax thresholds and import requirements can change and are determined by the authorities in the destination country.

European Union Orders

For EU destinations where duties and taxes are collected by us at checkout, orders are shipped DDP, with the applicable duties and taxes prepaid.

You should therefore not normally be required to pay additional import duties or VAT when the parcel is delivered.

The delivery services, shipping costs and estimated delivery times available for your country will be displayed at checkout.

United States Orders

US orders are dispatched from the United Kingdom using a tracked international delivery service.

The shipping options and current delivery charges will be shown at checkout.

Where duties or taxes are collected at checkout, these will be built into the price. 

Australia, New Zealand, Singapore and Hong Kong

Orders to these destinations are shipped directly from the United Kingdom using tracked international delivery services.

Shipping prices and delivery estimates will be displayed at checkout.

Delivery Addresses

Please check that your delivery address is complete and correct before submitting your order.

Orders will be shipped to the delivery address provided at checkout.

If you notice an error before your order has been dispatched, please contact us as soon as possible. We will do our best to amend the address, although we cannot guarantee that changes can be made once an order is being processed.

Once an order has been dispatched, we may not be able to change the delivery address.

If a customer independently requests a redirection, safe-place delivery, collection-point change or other delivery amendment directly with the carrier after dispatch, this may affect the carrier's delivery process and our ability to investigate a subsequent loss or misdelivery.

We therefore recommend contacting us before requesting any significant delivery changes directly with the carrier.

Tracking and Delivery

Please monitor the tracking information provided after dispatch.

If tracking shows that a parcel has been delivered but you cannot locate it, please check with other members of your household, neighbours, reception or concierge staff and any nominated safe place before contacting us.

If you are still unable to locate the parcel, please contact us as soon as possible so that we can raise an investigation with the delivery company.

Carrier investigations may take several working days to complete.

Delayed or Lost Parcels

Occasional carrier delays can occur, particularly during busy periods, adverse weather, customs processing or international disruption.

If your parcel has not arrived within the expected delivery window, please contact us and we will review the tracking information and, where appropriate, raise an investigation with the carrier.

Where a parcel is confirmed as lost, we will provide the appropriate resolution in accordance with your applicable consumer rights.

Refused or Unclaimed Deliveries

If a delivery is refused, not collected from a collection point, or returned to us because the customer provided an incomplete or incorrect address, additional delivery or return charges may be incurred.

Where permitted by law, reasonable costs incurred as a result may be deducted from any refund due.

This does not apply where the failed delivery was caused by an error by House of Huntington or the delivery company.

Delivery Estimates

Delivery estimates are expressed in working days unless stated otherwise.

Working days generally exclude Saturdays, Sundays and public holidays in the UK and may also be affected by public holidays in the destination country.

International delivery estimates do not guarantee the time taken by local customs authorities to process a parcel.

Contact Us

If you have any questions about delivery to your country, duties and taxes, shipping times or a particular item before ordering, please contact us.

We are happy to provide further information wherever possible.

House of Huntington