Return Costs

Easy returen via our automated returns portal for all orders. 

UK = £4

France, Germany, Ireland, Netherland, Spain, Sweeden = £10

Rest of EU* = £15

Australia = £18

Canada = £20

China = £18

Cyprus & Malta* = £20

Finland & Greece* = £18

Hong Kong = £18

Israel = £18

Japan = £18

New Zealand = £18

Norway = £14

Singapore = £18

Switzerland & Liechtenstein = £14

South Korea = £18

USA = £17

What happens after I've returned my item and when will I get my refund?

Once items are retuned, they are inspected by us two, the same people who checked the items before packing and dispatching them as we handle all aspects of this store. After checking if the condition is sellable and the return procedures complies with our terms and conditions, a refund will be issued within 7 Days of the order's return to us. You will be notified by email of the refund. The payment can take up to 5 working days (depends on your payment method).

Which product categories are excluded from your return policy?

*The following product categories can only be returned if unopened, unused and have original seals intact. If a hygiene sticker/seal was in place then that has to be in tact. This is due to hygiene and does not affect your consumer rights. Categories are as follows:

  • Earrings
  • Swimsuits
  • Bikini bottoms
  • Knickers and thongs
  • Bedding
  • All beauty products