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Returns & Refund Policy

We hope you love your purchase from House of Huntington. As an independent outlet retailer, many of the items we sell are past-season, archive or one-off pieces, and we often only have a single item available.

Please read the information below carefully before returning an order.

UK Returns

UK customers have the right to cancel an online purchase within 14 days of receiving their order.

You must notify us within this 14-day period that you wish to return your order. Once you have notified us, you have a further 14 days to send the goods back.

Please request your return through our returns portal. Returns may require approval before a return label is issued.

Items should be returned in their original condition, with tags and packaging where possible.

You may inspect and try on an item as you would in a shop. We may make a reasonable deduction from your refund if the item has been handled beyond what is necessary to establish its nature, characteristics and fit and, as a result, its value has been reduced.

EU Returns

Customers within the European Union have the right to withdraw from an online purchase within 14 days of receiving their order.

You must notify us within this 14-day period if you wish to exercise your right of withdrawal. Once you have notified us, the goods must be returned within a further 14 days.

EU customers are responsible for arranging and paying for their own return shipping.

Please use a tracked postal or courier service. House of Huntington cannot accept responsibility for a return until it has been received by us.

EU Return Customs Documentation

As the goods are being returned from outside the UK, the customs declaration must be completed correctly.

Please clearly state:

“Returned Goods – relief claimed”

and include your original House of Huntington order number.

The customs declaration must contain an accurate description, quantity and value of the goods being returned.

Please do not incorrectly declare the parcel as a new commercial sale or purchase.

If incorrect or incomplete customs documentation results in UK import VAT, customs duties, carrier fees or handling charges being applied to the return, we reserve the right to deduct those costs from your refund where legally permitted. A parcel may also be returned to the sender if the appropriate customs requirements have not been followed.

Customers Outside the UK & EU

For customers outside the UK and European Union, purchases are final sale and we do not accept change-of-mind returns.

Please therefore check sizing, measurements, photographs and product information carefully before purchasing.

We are always happy to provide additional measurements, photographs or information before you place an order.

This does not affect any rights you may have where goods are faulty, damaged, incorrectly supplied or not as described, or any other rights that cannot legally be excluded in your country.

Condition of Returned Items

Please take reasonable care of items while they are in your possession.

Returned items should be:

• Unworn other than being tried on

• Unwashed

• Free from marks, make-up, fake tan, perfume, smoke or other odours

• Returned with original tags and packaging where possible

• Returned with any accessories, dust bags, belts, spare buttons or other components supplied with the item

Where an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced, we may make an appropriate deduction from the refund where permitted by law.

Faulty, Damaged or Incorrect Items

If you believe an item is faulty, damaged, incorrectly supplied or materially different from its description, please contact us as soon as reasonably possible and include photographs of the issue where appropriate.

Please do not return a faulty item without contacting us first.

Depending on the circumstances and your applicable consumer rights, we may offer a repair, replacement, price reduction or refund.

Your statutory consumer rights are not affected by this policy.

Items That Cannot Be Returned

Certain goods may be excluded from change-of-mind returns where permitted by law.

These can include sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been broken.

This may include certain beauty, skincare, underwear or similar products where a hygiene seal has been removed or broken.

This does not affect your rights if the goods are faulty or not as described.

Refunds

Once your return has been received, we will inspect it and process any refund due.

Where you exercise a statutory right to cancel, refunds will be processed within the timeframe required by applicable law. We may withhold the refund until we have received the goods back or you provide evidence that they have been returned, where permitted by law.

Refunds are normally made to the original payment method.

Your bank, card provider or payment service may take additional time to display the refund after we have processed it.

Original Delivery Charges

Where required by law, we will refund the cost of our standard delivery service when an entire order is cancelled under a statutory right of withdrawal.

If you selected a more expensive express, premium or upgraded delivery service, we are not required to refund the additional amount paid above the cost of our standard delivery option.

If only part of an order is returned, the original delivery charge will not normally be refunded unless required by law.

Return Shipping Costs

Unless the goods are faulty, damaged, incorrectly supplied or not as described, the cost of returning an order is the customer's responsibility where stated in this policy.

Where we are responsible for the return, please contact us before arranging postage so that we can provide the appropriate instructions.

Duties, Taxes and Import Charges

Any VAT or taxes that form part of the refundable purchase price will be refunded where required by law.

Separate customs duties, import taxes, brokerage charges or carrier handling fees may not be refundable by House of Huntington, particularly where these amounts were charged directly by a customs authority, carrier or third party.

Customers may need to contact the relevant customs authority or carrier regarding the recovery of import charges.

Exchanges

We do not routinely offer exchanges.

As an outlet retailer, we often only have one item available in a particular style or size.

If you would like a different item or size, you may need to return the eligible item and place a new order.

Final Sale Does Not Affect Faulty-Goods Rights

Where an item or market is described as final sale, this means we do not accept change-of-mind returns.

It does not remove any legal rights that cannot be excluded, including applicable rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.

Contact Us

If you are unsure whether an item is eligible for return, need help with sizing before ordering, or believe there is a problem with your order, please contact us and we will be happy to help.

House of Huntington