Refund policy

Last updated: November 11, 2026

Returns and cancellations

Return eligibility depends on where your order was delivered and the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, ( unless sold without ex-display / missing tags etc ) or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary even returned back to you.

Start your return here

Checkout+

We offer Checkout+ to customers to provide free return shipping. Customers that opt into Checkout+ will receive a free return label for any return or exchange request. Customers who opt out are responsible for the costs of return shipping and can purchase a label through our portal. Please note this service is only available in selected regions.

Orders delivered to Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Azerbaijan, Bahamas, Bahrain, Barbados, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Chile, China, Colombia, Costa Rica, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Gambia, Ghana, Grenada, Guatemala, Honduras, Hong Kong, Iceland, India, Indonesia, Jamaica, Japan, Jordan, Kenya, Kuwait, Macao SAR, Madagascar, Malaysia, Mexico, Montserrat, Morocco, Nepal, Nigeria, Oman, Panama, Paraguay, Peru, Philippines, Qatar, Rwanda, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Tanzania, Thailand, Turks & Caicos Islands, U.S. Outlying Islands, United Arab Emirates, Uruguay, Vietnam, and Zambia

Unless required by applicable law or expressly stated in our website or policy, we do not accept returns.

Orders delivered to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden

Unless applicable law requires a different timeframe, you may request a return within 14 days after the last item on your order is delivered by providing your order number or proof of purchase.

You are responsible for arranging return shipping unless you opted into free returns on your order via Checkout+.

You can request cancellation or removal of items from your order until the item is shipped.

Orders delivered to Australia, Canada, New Zealand, Norway, Switzerland, and United States

Unless applicable law requires a different timeframe, you may request a return within 14 days after your item is delivered by providing your order number or proof of purchase. Returns are only for store credit not refund, store credit would be minus any duties and taxes we collect and paid on import to you.

You are responsible for arranging return shipping via our returns portal above.

You can request cancellation or removal of items from your order until the item is shipped.

Orders delivered to United Kingdom

Unless applicable law requires a different timeframe, you may request a return within 14 days after your item is delivered by providing your order number or proof of purchase.

You can request cancellation or removal of items from your order until the item is shipped.

Orders delivered to all other locations

Unless required by applicable law or expressly stated in our website or policy, we do not accept returns.

You can request cancellation or removal of items from your order until the item is shipped.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated above for your region. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at concierge@houseofhuntington.com or use the contact details in our contact information policy.